Frequently Asked Questions

I WOULD LIKE TO SELL YOUR PRODUCTS, IS THERE A TRADE SECTION?


Yes there is. We do have strict guidelines for supplying to the trade. Quite simply you must have business premises and be involved in the sale of gifts or associated products.
To be considered for a Trade Account please click here 


WHICH PAYMENT METHODS DO YOU ACCEPT ON YOUR WEBSITE?

At the moment, we only accept Paypal payments. Don't worry if you haven't got a Paypal account. If at the checkout you follow the link through to the Paypal website, and then enter your card details. No login is required for this.


HOW LONG FOR MY ORDER TO ARRIVE?

We normally process all orders in under 5 days. We have large stocks of all our items and as a result many items leave the next working day. 
We normally allow ourselves a 5 day turnaround to accommodate engraved orders or where stock is not immediately available.
**REMEMBER** This is how long the factory takes to process your order and does not include shipping time.


WHAT ARE YOUR DELIVERY COSTS?

For deliveries, we typically have 2 courier methods; economy and express. Our economy method is priced at $10.00 Our express service is priced at $17.00


HOW DO I CARE FOR MY PEWTER PRODUCT

Please use the following link to see how how to care for your pewter products click here


WHAT HAPPENS IF MY ITEM IS FAULTY OR DAMAGED?

On the rare occasions where a product has arrived faulty or damaged, you must notify us within 7 days of receipt with details of the problem.
This is preferred by email.
We may ask you to email us photo's of the faulty/damaged product so we can assess the problem.
Our staff will then ensure that your problem is dealt with swiftly and effectively.
If your problem requires a replacement, you will be asked to return the faulty/damaged goods to us. The cost of postage back to us will be fully refunded on return of the product(s).